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Ghost executable fails with 'Internal error 36000' when enumerating volumes.

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Article ID: 175073

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Ghost executable (Ghost64.exe or Ghost32.exe) fails with 'Internal error 36000' when enumerating volumes. This occurs at different points in the process where list of drives needs to be generated, even simply starting the executable and selecting: Local > Disk > To Image

Stack trace section in ghosterr.txt:

VolumeContainer::VolumeContainer::getVolumesCount
LfoDeviceCommand::StartDriveEnumeration
getDrives
FileReq
OldGhostUI::OldGhostUI::getFirstDumpFile
OldGhostUI::OldGhostUI::selectSourceImage
OldGhostUI::OldGhostUI::attemptOperation
GhostClonerImpl::runMainScript
sub_main
main

Environment

GSS 3.3 RU2
Ghost executable version 12.0.0.10644

Cause

Unknown.

Resolution

This issue is resolved in GSS 3.3 Ru3 see the release notes for RU3

DOC11542
Symantec™ Ghost Solution Suite 3.3 RU3 Release Notes
Last Updated August 23, 2019
https://www.symantec.com/docs/DOC11542