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Meaning of 'access PDF Messenger message' in the Encryption Management Server Web Email Protection log

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Article ID: 175042

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Updated On:

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Encryption Management Server Gateway Email Encryption

Issue/Introduction

When a new PDF Messenger user is sent their first message by an Encryption Management Server internal user, the external user receives an email message based on the Establish PDF Email Protection Passphrase Message Template.

If the recipient's email address is [email protected] and the Web Email Protection portal is https://keys.example.com then, by default, the message body will contain text like this:

Please click this link to establish a passphrase that you may use to access your message.

https://keys.example.com/b/f.e?r=user%40example.org&n=f6pOg0YSDmM7FkfLXwwVjg%3D%3D.

If the external user's IP address is 10.10.10.10 and their email address is [email protected], this entry appears in the Encryption Management Server Web Email Protection log when the external user clicks on the URL:

10.10.10.10 [email protected] access PDF Messenger message

This log entry is misleading because the external user has not accessed their PDF Email Protection message or set their passphrase. In addition, PDF Messenger was renamed PDF Email Protection in release 3.3.

Environment

Symantec Encryption Management Server 3.4.2 MP2 and below.

Resolution

In Encryption Management Server 3.4.2 MP3 and above the log entry has been modified to more accurately describe what action the external user has taken.

If the external user's IP address is 10.10.10.10 and their email address is [email protected], this entry appears in the Encryption Management Server Web Email Protection log when the external user clicks on the URL:

10.10.10.10 [email protected] accessed URL for PDF Email Protection