Virus Definitions fail to update after upgrading to Messaging Gateway 10.7.0

Products

• Messaging Gateway

Issue/Introduction

A proxy is being used and after updating to Symantec Messaging Gateway (SMG) 10.7.0, virus definitions are no longer updating.

lux.log:

         [Server Selection - START]
             Result Code: 0x80010830
             Result Message: FAIL - failed to select server
             [Server - START]
                 Host ID: {FFDD57CD-AE37-4CD2-B13A-A1B39E47E4BE}
                 Status Code: 1
                 Status Message: Server was not selected
                 Transport Return Code: 0x80010737
                 Transport Return Message: FAIL - failed to connect to server or proxy
                 Protocol: HTTP
                 Hostname: liveupdate.symantec.com
                 Port: 80
                 Path: /
                 Proxy ID: {00000000-0000-0000-0000-000000000000}
                 Proxy Bypass: true
             [Server - END]
             Used proxy list was empty
         [Server Selection - END]

Environment

SMG 10.7.0

Any proxy

Cause

The proxy configuration in Administration -> Hosts -> Configuration -> <HOSTNAME> -> Proxy is not being used by LiveUpdate.

Resolution

This issue was resolved in SMG 10.7.1.  Symantec recommends upgrading to SMG 10.7.1 as soon as possible.  Should an upgrade not be possible, please use the steps below to work around the issue.

 

1. Open the SMG's Graphical User Interface (GUI)
2. Navigate to Malware -> Settings -> Email Scan Settings -> LiveUpdate
3. Select "Download virus definitions from a LAN host"
4. Enter http://127.0.0.1 as the LAN Host -> Address (Note:  This will act as a place holder and will not be active for this solution)
5. Check the "Use a proxy" box
6. Input the required proxy information
7. Click "Save"
8. Select "Download certified virus definitions from the Symantec website" (Note:  While this will cause the "Proxy Host" information to be come grayed out, the "Proxy Host" information will still be active)
9. Click "Save"
10. To push the change to all of the scanners, make a configuration change on any other page