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Property fields for Endpoint Protection client in Manager console are blank

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Article ID: 175023

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When viewing properties of a SEP client (Symantec Endpoint Protection) in the SEPM (SEP Manager), various property fields are blank.

"[WARN ] Unable to parse XML stream" in SEP client's cve.log

Cause

This may be caused by an error parsing special characters in the SEP client's Windows computer description. The computer's description and other client property fields will display blank in SEPM. This was found to occur in SEP 14.2; versions 14.0.x and older are not affected.

Environment

SEP 14.2 for Windows

Resolution

Workaround: delete or replace SEP client's Windows computer description so that it does not use special characters.

{FIXED_DOWNLOAD_LATEST.EN_US}

As of the writing of this article, a fix is scheduled for SEP 14.2 RU1 MP1, not yet released.