Agents are not being assigned to the correct agent group based on logged in user

Products

• Data Loss Prevention Endpoint Prevent

Environment

14.x, 15.x

Cause

The wrong syntax is being used in the user list.

Resolution

1. The user names must each be entered on their own (not as domain\user, or [email protected] syntax)
2. The entries must contain one user name per line with no comma or other characters as a separator