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Unable to initialize scan in Data Center Security 6.8


Article ID: 174819


Updated On:


Data Center Security Server Advanced


When you click on "Start Scan" in the Unified Management Console (UMC), it says "unable to initialize scan"

"unable to initialize scan"


There are a couple possible causes.

  1. The AMD engine came up before the Network Interface was in a ready/started state.
  2. The AMD engine is unable to update virus definitions after install.



Data Center Security 6.8


The AMD engine came up before the Network Interface. So with the Network Interface up and running start the AMD engine with the command below. -amdstate on


The AMD Engine is not able to download virus definitions.

  • Make sure the system can reach out to the internet so that the AMD Engine can reach Symantec Enterprise LiveUpdate Servers.
  • When servers are not allowed to connect to the internet, make sure LiveUpdate Administrator has the appropriate components setup for definitions to be downloaded.