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Client will not run jobs while in Automation

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Article ID: 174801

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Updated On:

Products

Deployment Solution

Issue/Introduction

The client is unable to register with Task server while in Automation environment.

<![CDATA[Operaion 'Direct Head failed.

Protocol: HTTP

HOST: myhot.com:80

Path: /Altiris/TaskManagement/CTAgent.GetClientTaskServer.aspx

Connection Id: 5.1840

Communication profile Id: {85DAFFD4-8EEA-48A1-8Ff0-8DE681E7D6C}

Throttling: 0 0 0

Error type: HTTP error

Error code: HTTP status 401: the request requires user authentication (90x8FA101910)

Error note: Authentication faile, server refused to authenticate with provided credentials]]>

 

NOTE: this could also occur with HTTPS environments 

Cause

APPID credentials had changed making the old preboot environment not able to authenticate to the server.

Environment

DS 8.5

Resolution

Rebuild preboot environment.