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Location Switching behavior for macOS systems does not behave the same as Windows systems.

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Article ID: 174782

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When using Symantec Endpoint Protection's (SEP) Location Switching functionality, locations which should match an IP for a Palo Alto Global Protect VPN solution fail on macOS clients. This same criteria works on Windows machines, however.

Cause

The macOS client was unable to properly identify interfaces associated with the Palo Alto Global Protect VPN solution.

Environment

macOS

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.