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Backup of ATP/EDR snapshot failed with HTTP code 500

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Article ID: 174764

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Updated On:

Products

Symantec Products

Issue/Introduction

  • When attempting to backup the Advanced Threat Protection (ATP) / Endpoint Detection and Response (EDR) appliance HTTP error 500 is received. 
  • exception=550 Failed to change directory

Sample of backup.log: 

2019-05-08 20:44:52,482 INFO Performing ES snapshot, could take a while...
2019-05-08 20:44:52,515 INFO Done with snapshot.
2019-05-08 20:44:52,516 ERROR Backup of snapshot failed with HTTP code 500
2019-05-08 20:44:52,551 ERROR  result=Unknown error

2019-05-08 20:49:29,796 INFO Performing ES snapshot, could take a while...
2019-05-08 20:49:29,812 INFO Done with snapshot.
2019-05-08 20:49:29,813 ERROR Backup of snapshot failed with HTTP code 500
2019-05-08 20:49:29,836 ERROR  result=Unknown error

Resolution

Run the backup with the switch "--debug" for more detail. 

Exception Codes: 

exception=550 Failed to change directory:

  • Confirm the --path switch is correct. "/" should be used, not "\". Confirm the folder (if any) exist.