You are trying to run a command using the PsExec app (sysinternals) via a command prompt with the DLP endpoint agent installed, but receive the error below. The problem does not appear when the DLP endpoint agent is disabled.
Error message:
"Error establishing communication with PsExec service on [machinename] :
Access is denied"
PsExec ver.2.2 or newer (important as the older version can produce a different output in Getappinfo)
The psexec.exe application should be whitelisted in the Enforce console
The configuration below resolves the issue - using only the binary name "PsExec\.exe":
In ver. 15.5 MP1 whitelisting is not needed, issue does not appear.