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Endpoint protection client 14.2 malfunctions

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Article ID: 174703

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Endpoint protection 14.2 after few minutes/hours of installation malfunctions and gives error while trying to open the Endpoint protection GUI.

 "Symantec services are not running"

Cause

Sysplant driver 

Resolution

Check the status of the sysplant drive by issuing sc query sysplant in command prompt

Boot in safe mode

Check if the issue still exists after disabling the sysplant drive by issuing sc config sysplant start= disable

If yes, set the sysplant to Auto by issuing sc config sysplant start= auto

Reboot to Normal Mode

Note: If setting to auto does not work, collect process dump for ccSvxHost.exe and advance the case with your log finding.