search cancel

Endpoint protection client 14.2 malfunctions


Article ID: 174703


Updated On:


Endpoint Protection


Endpoint protection 14.2 after few minutes/hours of installation malfunctions and gives error while trying to open the Endpoint protection GUI.

 "Symantec services are not running"


Sysplant driver 


Check the status of the sysplant drive by issuing sc query sysplant in command prompt

Boot in safe mode

Check if the issue still exists after disabling the sysplant drive by issuing sc config sysplant start= disable

If yes, set the sysplant to Auto by issuing sc config sysplant start= auto

Reboot to Normal Mode

Note: If setting to auto does not work, collect process dump for ccSvxHost.exe and advance the case with your log finding.