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Endpoint Protection for Linux cannot update definitions from FTP liveupdate server

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Article ID: 174693

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Endpoint Protection for Linux (SEPFL) cannot update definitions from FTP liveupdate server.

lux.log indicates SEPFL trys to connect to FTP liveupdate server with port 80 wrongly.

15:52:53.816663 [Server - START]
15:52:53.816717 Host ID:

{113395A0-D3D8-4BE4-80B5-202C94EF4A77}
15:52:53.816764 Status Code: 1
15:52:53.816833 Status Message: Server was not selected
15:52:53.816906 Transport Return Code: 0x80010731
15:52:53.816956 Transport Return Message: FAIL - download failed
15:52:53.817001 Protocol: FTP
15:52:53.817045 Hostname: update.symantec.com:21
15:52:53.817089 Port: 80
15:52:53.817134 Path: /opt/content/onramp
15:52:53.817223 Proxy ID:

{00000000-0000-0000-0000-000000000000}
15:52:53.817272 Proxy Bypass: false
15:52:53.817316 [Server - END]

Cause

Liveupdate configuration for FTP connection is incorrect.

Environment

Unmanaged SEPFL client under the environment only allowed FTP liveupdate

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU1 by making changes in liveupdate configuration file. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.