Newly added domain is not in ACTIVE in Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

Domain remains to be in "INACTIVE" state after the changing the MX records.

Environment

Email Security.cloud

Cause

- The TTL for the domain is accounted for the DNS changes. 

Resolution

- Wait until the TTL expires and refresh the page for Dashboard > Platform > Domains. 

- Raise a support case if the domain remains INACTIVE after the TTL expired.