What is the maximum timeout value that can be set in CA Service Desk Manager web interface?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

What is the maximum timeout value that can be set in CA Service Desk Manager web interface?

 

Answer:  

The Timeout value in the $NX_ROOT/bopcfg/www/web.cfg controls the timeout duration for the web interface. This value is read and stored in an integer variable. The value is set in minutes, the default is 60. It is converted into seconds and then stored. The maximum value stored in an integer is 2147483647. So, the maximum value that the session timeout can be is 2147483647 seconds, which equates to approximately 35791394 minutes, which equates to approximately 24,855 days.

Note: Setting the session timeout value too high may cause locks and possible performance issues in the number of retained sessions.

Environment

Release:
Component: ARGIS