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Resource Not Found error after user confirmation on Phishing Readiness training page

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Article ID: 174643

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Updated On:

Products

Phishing Readiness

Issue/Introduction

You are sending a test mail for your Phishing Readiness assessment and you get  'Resource Not Found' error after user confirmation on training page.

Resource Not Found

Cause

This is by design and the error only occurs when using the 'Send Test Mail' function while the assessment is still in 'Draft' state, because the resource is not linked to a live assessment.

Environment

Symantec Phishing Readiness

Resolution

Begin the Assessment by clicking the 'Schedule' option during Assessment Setup.

To test the functionality of the submission form and reporting, you may schedule a 'dummy' assessment with a test target group for a very limited time range. You will then receive the mail with the correct submission form which will be linked to a live assessment.

After viewing the training video on the Training Page the user can 'Confirm' via the following form:

 

Which will direct to the page below:

 

For further information regarding Phishing Readiness Assessements please review Symantec Phishing Readiness FAQ

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