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Not able to add new Internet Site Server to CEM Gateway

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Article ID: 174639

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Updated On:

Products

IT Management Suite

Issue/Introduction

Getting an error when trying to add a new Internet Site Server to the CEM Gateway.

 "Failed to validate Server Certificate"

Cause

Some of the possible causes:

  • Gateway is not able to communicate with Site Server
    • TLS mismatch. 

Resolution

Make sure TLS settings are the same on SS and GW, as enabling TLS 1.2 everywhere resolved this issue.