Unable to login to test tenant with duplicate user

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

A test tenant was set up and customer is unable to log in to the test tenant.

Cause

The email address used to login to the test tenant is the same as the email address in the production tenant.

Resolution

Cannot have duplicate users in multiple tenants.  If so one of the two users will have to be inactive.