Endpoint Threat Defense for Active Directory Core Server UI does not load

Products

• Endpoint Protection
• Endpoint Threat Defense for Active Directory

Issue/Introduction

Symantec Endpoint Threat Defense for Active Directory (TDAD) Core Server UI will not load. The Symantec Endpoint Threat Defense for AD MongoDB Server & DM Manager services are not started.

This site can’t be reached.

Resolution

The MongoDB service start can time out on systems with slow I/O.

Workaround:

Increase the timeout.

1. Launch Windows Registry Editor.
2. Find the following registry key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3. Right-click this key and select New > DWORD (32-bit) Value.
4. A new value named New Value #1 appears on the right.
5. Change the name of this new value to ServicesPipeTimeout.
6. Right-click the ServicesPipeTimeout value you created, and choose Modify. The Edit DWORD Value window opens.
7. Change Base to Decimal.
8. In the Value data field, type the value 120000 (in milliseconds) of time allowed for the service to start, and click OK.