Endpoint Threat Defense for Active Directory Core Server UI does not load

Products

• Endpoint Protection
• Endpoint Threat Defense for Active Directory

Issue/Introduction

Symantec Endpoint Threat Defense for Active Directory (TDAD) Core Server UI will not load. One or more of the Symantec Endpoint Threat Defense for AD services are not started. After the services fails to start up automatically, they can be manually started.

This site can’t be reached.

The service did not respond to the start or control request in a timely fashion.

Resolution

The database or other service start can time out on systems with slow I/O.

Workaround:

The service timeout value can be adjusted to accommodate a slow system startup.

1. Launch Windows Registry Editor.
2. Find the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3. Right-click this key and select New > DWORD (32-bit) Value.
4. A new value named New Value #1 appears on the right.
5. Change the name of this new value to ServicesPipeTimeout.
6. Right-click the ServicesPipeTimeout value you created and choose Modify. The Edit DWORD Value window opens.
7. Change Base to Decimal.
8. In the Value data field, type the value 60000 or 120000 (in milliseconds) of time allowed for the service to start, and click OK. (30000 is the default, 30 seconds)
9. Restart the server.