Cross instance scheduling not working properly: CAUAJM_W_40282 External instance (ACE) is not responding. Taking offline.

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Article ID: 17460

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Description:

We have set up cross instance according to the documentation. We have defined the xinst and the xmachine using proper ports and encryption, yet when we insert a job with a cross instance dependency we see the following warning message in the event_demon log:

CAUAJM_W_40282 External instance (ACE) is not responding. Taking offline.

Solution:

If the two instances use different application server ports then csam must be configured on each instance with both application server ports. Please note that the port must be defined exactly the same on both sides with regards to SSL and Multiplexing. For information on configuring the ports please search on csamconfigedit in the Workload Automation AE Implementation guide.

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: