When trying to edit a computer or another asset type, such as a monitor, network printer, etc., a ComponentOne error occurs, which may occur all of the time or only occasionally. After closing this window, the user may be prompted for a network login to the Symantec Management Console. After canceling this or if this does not occur, the computer can still be edited without any issue.
Various causes can result in this:
Cause: The Internet Explorer browser being used is locked down in its security, either by the user's own configuration choices or by a group policy, preventing the proper execution of ActiveX controls.
Cause: IIS on the Symantec Management Platform server is using kernal-mode authentication.
Cause: The Symantec Management Platform installation in Symantec Installation Manager is corrupted.
Cause: The user's Windows profile is corrupted.
Note: While this type of error occurred in Notification Server 6 (NS6), those ComponentOne issues are caused by other problems and are generally not applicable to ComponentOne issues found in Symantec Management Platform 7.x. Therefore, older articles about resolving this in NS6 are generally not applicable and shouldn't be used unless instructed otherwise by Symantec Technical Support.
Depending on the cause, different solutions are available.
Cause: The Internet Explorer browser is locked down.
Solution: This may be difficult to track down as several different security settings can affect how ActiveX controls work or don't work. If one browser on another computer works, or a different version of a browser works on the same computer, compare its security settings to the one that doesn't. This will usually indicate what's different and therefore what needs to be changed on the faulty browser settings. If the user, however, is under a group policy that is causing this, they will need to contact their network administrator to have this changed.
Cause: IIS is using kernal-mode authentication.
Solution: Disable using kernal-mode authentication on the Symantec Management Platform server:
Cause: The Symantec Management Platform installation in Symantec Installation Manager is corrupted.
Solution: Repair the Symantec Management Platform in Symantec Installation Manager:
Cause: The Windows user profile is corrupted, such as due to the improper removal of a group policy.
Solution: This can easily be verified by logging in as a different person on the affected computer. If Internet Explorer and ComponentOne then works successfully, this is the issue (assuming that an active group policy is not the cause, as the first issue discusses). If so, delete the user profile and then recreate it.
Related Article
Internet Explorer browser errors occur while editing an asset
http://www.symantec.com/business/support/index?page=content&id=TECH202196
Applies To
Symantec Management Platform 7.x.