Unable to generate troubleshooting log file

Products

• Content Analysis Software - CA
• Advanced Secure Gateway Software - ASG

Issue/Introduction

When attempting to generate the troubleshooting log file for diagnosing an issue after creating the troubleshooting log it will appear in the list with a status of "In progress". After the troubleshooting log file is finished being created it disappears from the list.

Environment

This issue only affects the following CAS versions:

• 1.x
• 2.1.x
• 2.2.x
• 2.3.1.1 - 2.3.1.2

This issue also affects the following ASG versions:

• 6.6.x
• 6.7.3.x

Resolution

This issue is resolved in the following CAS versions:

• 2.3.1.3
• 2.3.5.1
• 2.4.1.1+

This issue is resolved in the following ASG versions:

• 6.7.4.3+