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Collect Cloud Connect Defense client logs

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Article ID: 174522

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Updated On:

Products

Endpoint Cloud Connect Defense Web Security Service - WSS

Issue/Introduction

To troubleshoot the Cloud Connect Defense client with Symantec support, the support may ask you to collect logs from the device.

Environment

  • Cloud Connect Defense
  • Web Security Services

Resolution

To collect Cloud Connect Defense client logs

  1. On the user's device, open the Cloud Connect Defense client.
  2. In the navigation pane, select Settings
  3. Set the Logging Level slider to the maximum
  4. Under Support Information, use the Copy support information to clipboard option to copy all the support information and send them to Symantec Support.

    You also have an option to download the client logs as a .zip file to upload it to a support case or send the .zip logs through an email to communicate with your support team. The logs can also be found at the following location: %userprofile%\AppData\Local\Packages\SymantecCorporation.SymantecEvergreen_v68kp9n051hdp\LocalState\Logs