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Endpoint Protection client intermittently fails to load SDSDefs

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Article ID: 174514

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) 14.2 MP1 clients intermittently fail to load the latest Virus and Spyware content, for a variable period of time. After which, the content loads without issue.

vpdebug log:

05:56:25.733584[_11272][_4780]|CAVEngineManager::MoveAPToNewDefinitions - Failed to move AP to new definitions! HResult - 8004000808X.

 

Event Logs:

4/23/2019 5:56:25 AM Symantec Endpoint Protection Client Error Symantec Endpoint Protection Client [truncated] 80 Symantec Endpoint Protection has failed to load the latest virus definitions.

Environment

SEP 14.2 MP1

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2 RU1 MP1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.