How to find the Server Type (Background, Standby, Application Server), host name and details?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How can you find out the Server Type (Background, Standby, Application server), host name and other details?

 

Answer:

These steps apply to either the Advanced Availability or Conventional Configuration installations.

To find out the Server Type and corresponding host name in a CA SDM 12.9/ 14.1.X, perform the following steps:

1. Login to Service Desk with Administrator rights.
   
   
2. Click on the Administration tab.
   
   
3. Expand the System menu and click on Servers.

In the Server List page, the available server and types will be listed. See this screenshot:

<Please see attached file for image>

Alternatively, you may query the usp_servers and server_types tables to find this information.

 

Additional Information:

These steps and setting up a server in more detailed are covered in the documentation that follows.

CA Wiki 14.1: Conventional Configuration

CA Wiki 14.1: Advanced Availability Configuration

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: