IT Management Suite Administrator can no longer access the Symantec Management Console

Products

• IT Management Suite

Issue/Introduction

IT Management Suite Administrator can no longer access the Symantec Management Console

Environment

IT Management Suite (ITMS) 7.6, 8.0, 8.1 and 8.5

Resolution

In the Symantec Management Console go to Settings>All Settings>Notification Server>Account Management>Accounts.

Choose your user from the middle panel. In the right panel, click on the "Member Of" tab. Add the Administrator to the "Symantec Administrators" role and "Save changes".