ConfigureNS - task_Completed(): Configuration Task Pre-Configuring ... Failed: The request failed with HTTP status 403: Forbidden.

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

An upgrade or repair to the Symantec Management Platform (SMP) fails with error:

ConfigureNS - task_Completed(): Configuration Task Pre-Configuring ... Failed: The request failed with HTTP status 403: Forbidden.

Entry in the Notification Server logs:

ConfigureNS - task_Completed(): Configuration Task Pre-Configuring ... Failed: The request failed with HTTP status 403: Forbidden.
The request failed with HTTP status 403: Forbidden.
   [System.Net.WebException @ System.Web.Services]
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
   at Symantec.Installation.NSConfiguration.Tasks.AsyncTask.EndAsync(IAsyncResult result)

Exception logged from: 
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.ConfigureNS.task_Completed(Object sender, CompletedEventArgs e)
   at Symantec.Installation.Task.OnCompleted(Exception ex)
   at System.Web.Services.Protocols.WebClientAsyncResult.Complete()
   at System.Web.Services.Protocols.WebClientProtocol.ProcessAsyncResponseStreamResult(WebClientAsyncResult client, IAsyncResult asyncResult)
   at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponseStream(WebClientAsyncResult client)
   at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponse(WebClientAsyncResult client)
   at System.Web.Services.Protocols.WebClientProtocol.GetResponseAsyncCallback(IAsyncResult asyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.ContextAwareResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.HttpWebRequest.ProcessResponse()
   at System.Net.HttpWebRequest.SetResponse(CoreResponseData coreResponseData)
   at System.Net.ConnectionReturnResult.SetResponses(ConnectionReturnResult returnResult)
   at System.Net.Connection.ReadComplete(Int32 bytesRead, WebExceptionStatus errorStatus)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Net.ContextAwareResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

Cause

The Symantec Installation Manager (SIM) attempts to configure the SMP using HTTP when SSL is required. The error will occur if the Altiris web directory is set to Require SSL, but the Default Web Site is not set to require SSL in IIS. This change is needed if the SMP was originally configured to use HTTP and then later implemented SSL.

Resolution

Configure the Default Web Site to Require SSL in the IIS Settings by:

1. Opening IIS Manager
2. Click on "Default Web Site"
3. Double-click on "SSL Settings"
4. Check "Require SSL"
5. Click Apply

Open SIM and upgrade or repair the SMP.