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Devices display "At Risk" or "Not Computed" status in Endpoint Protection 15 Cloud Console

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Article ID: 174389

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Updated On:

Products

Endpoint Protection Endpoint Security

Issue/Introduction

Windows Server devices display "At Risk" or "Not Computed" status in Symantec Endpoint Protection 15 Cloud Console. 

The Status Reason may vary between: "Not Found ([various components listed in parentheses])", "Internal: The feature state is neither enabled or disabled", or "--" (two dashes).

Cause

This may occur for "server-optimized" installations of the Windows SEP 15 client, which include only Virus, Spyware, and Basic Download Protection components.

The Cloud Console is erroneously interpreting this optimized package as "At Risk"

Environment

Symantec Endpoint Protection 15 Cloud Console

Windows Server clients

Resolution

The status of Not Computed is by design with the status reason of components not found such as SONAR, IPS and content not found.

If no alerts are displayed in SEP client GUI, this status may be disregarded. The status message may also be eliminated by modifying the SEP client installation to include all protection components - they are compatible but may need tuning for servers. See Protection settings for Windows servers