Hardware Tokens appear in VIP Manager as global.credential.state. Admins are unable to change this from VIP Manager.
VIP Manager
Assign the credential(s) showing the global.credential.state to the user through VIP Manager. Once added, delete them from the user. This action should reset the credential state.
Alternatively, the VALIDATE or ACTIVATE API call can be used to 'reset' the credential state.Contact VIP support for assistance in running this API call.