Dell icon is shown during restart or in the IDRAC console after motherboard replacement

Products

• Endpoint Detection and Response

Issue/Introduction

After you replace the motherboard of a Symantec Endpoint Detection and Response (SEDR) appliance, the Dell icon is still shown during restart.
The Dell icon may also show in the IDRAC console.

Cause

The Symantec Identity Module (IDM) was not installed post replacement of the motherboard.

Resolution

Please contact Symantec Technical Support for assistance resolving this issue.