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SalesForce securlet hit api call limit

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Article ID: 174359

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Updated On:

Products

CASB Security Advanced

Issue/Introduction

Recently activated the SalesForce securlet. I started receiving notifications that we've reached our licensed API call limit. 

Cause

The SalesForce securlet will use up to 50% of the licensed API calls, at which point it will pause and wait for the next time period with available API calls. If normal usage is 50% or more,CloudSoc will selfthrottle and no additional call to Salesforce are made in that time period.

 

Resolution

Working as designed.

Once the initial scan is complete, the API call volume will drop drastically.

The progress of the scan can be checked in the ServiceNow Securlet dashboard under View > Details of Scanned Items.