Salesforce Securlet API limit has been reached

Products

• CASB Security Advanced

Issue/Introduction

Salesforce email notification stating that licensed API call limit has been reached after activating the Salesforce Securlet.

Cause

The Salesforce Securlet will use up to 50% of the licensed API calls, at which point it will pause and wait for the next time period with available API calls. If normal usage is 50% or more, CloudSOC will self-throttle and no additional API calls to Salesforce will be made in that time period.

 

Resolution

Working as designed.

Once the initial scan is complete, the API call volume will drop drastically.

The progress of the scan can be checked in the ServiceNow Securlet dashboard under View > Details of Scanned Items.