While a customer was trying to run a repair on ITMS via SIM (Symantec Installation Manager), during the initial configuration steps it fails with the following error:
A critical error occurred:
System.Reflection.TargetInvoca
Altiris.NS.Exceptions.AeXE
System.Xml.XmlException: Root element is missing.
Configuration failed while attempting: Configuring services..
ITMS 8.x
Empty web.config file due to a previous repair failure
Verify the following: