DLP Endpoint Prevent doesn't generate incidents for uploads with Google Chrome

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

You have Symantec Data Loss Prevention (DLP) Endpoint Prevent installed on your user systems. Uploads of sensitive data using the Chrome web browser are not detected or blocked.

Cause

Various reasons cause the missed detection of sensitive data being uploaded with Chrome.

Resolution

• Refer to the Symantec Data Loss Prevention System Requirements and Compatibility Guide to ensure the version of Chrome you use is supported.
• Support for Chrome 72 for both macOS and Windows was added on February 2, 2019. However, if you use DLP 15.1 MP1 on Windows, a hot fix must be applied. See the Support Center article File uploads using Chrome 72 Symantec Data Loss Prevention (Hot fix for DLP 15.1 MP1 available) for details.
• Endpoint Prevent is not monitoring the HTTPS channel on Google Chrome v71
• Verify that your agent configuration is configured properly and applied to the system experiencing the missed detection:
  1. Log into the Enforce console.
  2. Go to System > Agents > Overview.
  3. Click on the "Total number of agents" link to open the Agent List page.
  4. Find your agent in the list and verify that the agent has a green check in the status column. Verify the name of the "Agent Configuration" from the corresponding column.
  5. Next, go to System > Agents > Agent Configuration.
  6. Click on the agent configuration name in the list that you verified in step 4.
  7. On the "Channels" tab, ensure that you have Chrome (HTTPS) and HTTP enabled.