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Uninstalling Symantec Endpoint Encryption with Removable Media Encryption client causes BSOD on Windows 10

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Article ID: 174325

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Uninstalling Symantec Endpoint Encryption (SEE) with Removable Media Encryption (RME) client causes BSOD on Windows 10.

BSOD with stop code: "Memory management what failed: eerfsfd.sys"

Cause

SEE RME includes a driver that Windows 10 is not properly allowing to unload properly and as a result caues a blue screen.  WIndows 10 builds 1511, 1607, 1703 are affected.

Environment

Windows 10 builds 1511, 1607, 1703.

SEE client 11.1.x

Resolution

Windows 10 1709 and above have solved this issue and should allow proper upgrade/uninstall of RME.