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After installing CSP Agent 7.2 MP1 on Windows 10 the machine becomes inaccessible

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Article ID: 174278

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Updated On:

Products

Critical System Protection

Issue/Introduction

After installing CSP Agent 7.2 MP1 on Windows 10 build 10.0.14393 and performing the mandatory reboot, the machine becomes inaccessible. It cannot accept any input and remains in a frozen state with all ports, mouse and keyboard blocked.

The system becomes inaccessible, network ports as well as mouse and keyboard are blocked. Users are unable to log in and the system needs to be started in recovery mode.

Following errors are logged in SISIPSService.log:

"OpenDriver(),,F,,Driver Interace Operation,,,,,"Failed to get handle to driver&sep1; 2"

Cause

It appears that either IPS or IDS driver have a conflict with one or more components of the operating system.

Environment

CSP Agent 7.2 MP1 on Windows 10 build 10.0.14393 on Hyosung ATM.

Resolution

Install the latest Agent version - 7.2 MP2 build 7.2.0.263. Using this version resolves the problem, the agent is running stable and the operating system is functioning properly.