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Collecting WPP logs with Symdiag

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Article ID: 174275

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Support has asked for WPP collected through Symdiag for Endpoint Protection.

My request requires that I provide WPP logs for case resolution

Environment

All Windows OS

Resolution

Download Symdiag here. Download SymDiag to detect product issues​ (SymDiag)

  1.  Run SymDiag.exe (with administrative rights) and accept the EULA
  2.  Select Option 2: "Collect Data for Support"

  3.  Leave the check box selected for "Endpoint Protection, Client" (Check the Console if you want to gather data for On-Prem SEPM), then click next

  4. For Data Type, please select "All data"
  5. For Debug Logging, select "Endpoint Protection Client". The default timer is 10 minutes, however you should change the timer value to allow yourself enough time to reproduce the issue/error.

  6. Click Advanced.. for additional configuration of WPP. Click Next 
    Note:
    Advanced will allow you to enable WPP Reboot Logging.


  7. Unless asked by support to not include "Data collection options for Operating System", please leave these items checked. Click next

  8. The timer will begin to count down. In this time, please reproduce the error/issue. Once reproduction of error/issue is completed, click next and confirm the issue has been reproduced. You do not need to wait for the timer to end to proceed once the issue has been reproduced.


  9.  Allow Symdiag to complete the rest of the log captures

  10. You can Open or Update a Support Case by Log in to My Case - Broadcom support portal or Save Diagnostic file locally

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