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Cannot download RPM packages to upgrade Advanced Threat Protection.

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Article ID: 174262

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

Symantec Advanced Threat Protection (ATP)
Symantec Endpoint Detection and Response (SEDR)

Cannot download RPM packages to upgrade ATP.

Resolution

  1. Within the SEDR UI, review the proxy setting on Settings > Global.
  2. Within the SEDR UI, check for upgrade related errors in System Health Monitor.
  3. Within the SEDR CLI, type “status_check” to check connectivity.