Access Denied SpanVA SCP to Destination Directory

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit

Issue/Introduction

When testing SpanVA Config, the directory is inaccessible

Resolution

Reset the SpanVA password in either:

Audit > Device logs > Actions > View Details > Configuration Details 

or

Settings > CloudSOC SpanVA > View Details > Reset SpanVA Password