Access Denied SpanVA SCP to Destination Directory

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit

Issue/Introduction

The directory is inaccessible when testing an SCP SpanVA configuration.

Resolution

Reset the SpanVA password in one of the following ways:

Audit > Device logs > Actions > View Details > Configuration Details 

or

Settings > CloudSOC SpanVA > View Details > Reset SpanVA Password