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Validation & ID Protection services fail to start on RHEL v. 6.10 after upgrading the Enterprise Gateway to v. 9.8.4 or later

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Article ID: 174244

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Updated On:

Products

VIP Enterprise Gateway

Issue/Introduction

After upgrading the Enterprise Gateway to version 9.8.4, the RADIUS validation services fail to start and other services fail to run (such as the vipdiagnostic.sh).

Error in the validation.log file: "text=Concrete impl library can't be loaded: libualdapus.so"

Error in the vipdiagnostic.out file: "Exception in thread "main" java.lang.UnsatisfiedLinkError: /opt/Symantec/VIP_Enterprise_Gateway/tools/libvipdiagnostic.so: libz.so.1: cannot open shared object file: No such file or directory. ERROR: ld.so: object '/opt/Symantec/VIP_Enterprise_Gateway/server/bin/libldap50.so' from LD_PRELOAD cannot be preloaded: ignored."

Cause

This issue is the result of not having the 32-bit version of the required zlib. For Enterprise Gateway 9.8.4 or later, zlib-1.2.7 32-bit is required. 

To list the installed version of zlib on Rhel:

>yum list zlib

or

>rpm -qa | grep zlib

 

Resolution

Install the 32-bit version of zlib-1.2.7 on the Enterprise Gateway Linux host box.