Credential Manager Plugin Agent Does Not Display as Installed

Products

• IT Management Suite

Issue/Introduction

You have noticed that the Credential Manager Plugin Agent doesn't appear listed as installed when you know it has been actually installed on your client machines.

Your "Install" policy (under Settings>All Settings>Monitoring and Alerting>Credential Settings>Credential Manager x64 Package Install) is enabled

Environment

ITMS 8.x, 8.7.x

Resolution

This is working as designed. The install applies required registry keys. They are found at:

• HKLM\Software\Altiris\CredentialManager\Keys
• HKLM\Software\Altiris\eXpress\Altiris_CredentialManager_Agent\version

If it is suspected the agent wasn't properly installed, check these two locations to confirm the install executed successfully.

This install will not register a plug-in shown in the Symantec Management Agent's UI or in the agents table in the database.