While trying to upgrade to ITMS 8.1 RU7, during the process of configure Reports.config, it failed with the following entries:
Entry 1:
Symantec.Installation.Configur
------------------------------
Entry 2:
Failed to import the item from the file: ...\Program Files\Altiris\Reports\Config\R
Item Import exception : 8b5afd3b-a6fc-4eae-bc7c-e558d4
[Altiris.NS.Exceptions.AeXItem
...
An unexpected exception has occured during CreateInstance.
Assembly: Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
...
Could not load file or assembly 'Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
[System.IO.FileNotFoundExcepti
------------------------------
Entry 3:
Failed to configure: ...\Program Files\Altiris\Reports\Config\R
Item Import exception : 8b5afd3b-a6fc-4eae-bc7c-e558d4
....
An unexpected exception has occured during CreateInstance.
Assembly: Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
....
Could not load file or assembly 'Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
[System.IO.FileNotFoundExcepti
Entry 1:
Symantec.Installation.Configur
------------------------------
Date: 4/1/2019 9:34:20 PM, Tick Count: 1901250 (00:31:41.2500000), Size: 398 B
Process: SymantecInstallationManager (10520), Thread ID: 3, Module: SymantecInstallationManager.ex
Priority: 4, Source: Symantec.Installation.Configur
Entry 2:
Failed to import the item from the file: ...\Program Files\Altiris\Reports\Config\R
Item Import exception : 8b5afd3b-a6fc-4eae-bc7c-e558d4
[Altiris.NS.Exceptions.AeXItem
at Altiris.NS.ItemManagement.Item
at Altiris.NS.ItemManagement.Item
at Altiris.NS.Installation.Produc
An unexpected exception has occured during CreateInstance.
Assembly: Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
Type: Altiris.NS.Reports.ReportsInst
[Altiris.NS.AeXClassActivatorE
at Altiris.NS.ClassActivator.Crea
at Altiris.NS.ItemManagement.Item
at Altiris.NS.ItemManagement.Item
Could not load file or assembly 'Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
[System.IO.FileNotFoundExcepti
Entry 3:
Failed to configure: ...\Program Files\Altiris\Reports\Config\R
Item Import exception : 8b5afd3b-a6fc-4eae-bc7c-e558d4
[Altiris.NS.Exceptions.AeXItem
at Altiris.NS.ItemManagement.Item
at Altiris.NS.ItemManagement.Item
at Altiris.NS.Installation.Produc
at Altiris.NS.Installation.Produc
An unexpected exception has occured during CreateInstance.
Assembly: Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
Type: Altiris.NS.Reports.ReportsInst
[Altiris.NS.AeXClassActivatorE
at Altiris.NS.ClassActivator.Crea
at Altiris.NS.ItemManagement.Item
at Altiris.NS.ItemManagement.Item
Could not load file or assembly 'Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
[System.IO.FileNotFoundExcepti
ITMS 8.x
Bad assembly references
Since the error messages were referring to:
assembly 'Altiris.NS.Reports, Version=7.1.0.0, Culture=neutral, PublicKeyToken=cf9dd343b3008b8
Try the following:
Note:
In some instances, running the MSI associated with the missing assembly works in getting the missing MSI but UAC (User Access Control) may be blocking getting it in place. You can disable UAC in the registry, reboot, and run the upgrade process one more time.