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Control Compliance Suite 12.x: Unable to deploy Security Content Updates (SCU) via Liveupdate to manager in remote domain - "Install User logon failed. The user name or password is incorrect".

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Article ID: 174208

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

When you are trying to deploy SCU via LIveUpdate to the CCS Manager in remote domain you are getting this error message - "Install User logon failed. The user name or password is incorrect". 

Additionally you are able to login to target CCS Manager using same credential and user has admin rights as well. 

"Install User logon failed. The user name or password is incorrect". 

Cause

Provided the CCS install user is not trusted to other domain. 

Environment

Control Compliance Suite 12.x

Resolution

1. Please setup domain trust between affected domain's. 

2. Provide the CCS install user which is trusted to other domain. 

3. run the CCS infra or content installer in Silent mode on remote server - you can use psexec for this on remote server. 

e.g. psexec \\remote-pc -u “DOMAIN\Administrator” -p “password” cmd /c “\\server\share\CCS_12_0_2018-2_SCU_Win.exe /quiet”

Info:  You can use psexec for this on remote server. More information about silent mode you will find in CCS_12_5_Upgrade_Guide.pdf - please see attachment. 

 

Attachments

CCS_12_5_Upgrade_Guide.pdf get_app