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DLP Incident reports summarized by week display incorrect week boundaries

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Article ID: 174195

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Symantec Data Loss Prevention (DLP) Enforce

DLP Incident reports summarized by week display incorrect week boundaries around the end of year or beginning of new year

While you generate a report summarized by week with incidents produced around the end of year / beginning of the next year the result returns incorrectly defined 'week boundaries' in the Enforce UI such as: 'Jan 14, 2019 - Jan 7, 2019' (dates in reversed order) or 'Dec 12, 2018 - Jan 7, 2018' (incorrect dates range spanning multiple weeks, incorrect upper bound year). The incidents produced in a particular week of 2019 are incorrectly put into the following week bucket. 

For example you encounter the issue when summarising incidents by week beginning 31/12/2018 and ending 06/01/2019, the incidents for the current week are shown as January 2018:

You select the row displaying 01-Jan-2018 - 07-Jan-2018 and no results are found (correctly, as there are no incidents with those dates):

When using 'Current Week to Date' the alerts are correctly identified (the count had increased by 6 between screen shots):

Resolution

A hot fix is available for existing DLP versions 15.1 MP1, 15.0 MP1 and 14.6 MP3 please contact Symantec Technical Support for details. 

A final fix for this issue has been targeted for DLP v16.0 release (*subject to change).

Alternatively consider using a summarization by month or quarter instead, which are not affected by this defect.
When generating an incident report by clicking on a 'faulty week' link, the report can be adjusted (correct the date range manually) and re-run the report to display the desired correct data.

 

 

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