search cancel

Feature Request: Add Support for Endpoint Encryption on Surface Laptop Model 1769

book

Article ID: 174166

calendar_today

Updated On:

Products

Endpoint Encryption

Issue/Introduction

Built-in Keyboard does not work on Bootguard if something is plugged into the USB port

Cause

Endpoint Encryption supports only Microsoft Surface Pro 3, 4, and 5 systems that have an external Type or Touch keyboard. Surface Laptops are not tested and hence unsupported. 

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. Technical Support filed a Feature Request to add this product feature. Note that a feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.