search cancel

LiveUpdate error on Windows 2012 while downloading SCU


Article ID: 174150


Updated On:


Control Compliance Suite Windows


After a user downloads the SCU 2014-4 for CCS 11.1 by using the LiveUpdate client on Windows 2012 or Windows 2012 R2, the LiveUpdate fails, and the following error message is displayed in the LiveUpdate logs:

Failed to create LiveUpdate staging directory
""C:\ProgramData\Symantec\CCS\LiveUpdateStaging"" :
System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Symantec\CCS\LiveUpdateStaging' is denied.

The LiveUpdate logs are located in the following directory:



If the user does not have the Write access to the LiveUpdate staging directory path, the user cannot copy the downloaded SCU 2014-4 updates to the LiveUpdate staging area. The LiveUpdate staging area is present at the following default location:


To download the SCU 2014-4 using the LiveUpdate feature, assign Write permission to the logged in user to the %allusersprofile%\Symantec\CCS\ directory. After you assign the required permission, the next LiveUpdate will be successful.