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LiveUpdate error on Windows 2012 while downloading SCU

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Article ID: 174150

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

After a user downloads the SCU 2014-4 for CCS 11.1 by using the LiveUpdate client on Windows 2012 or Windows 2012 R2, the LiveUpdate fails, and the following error message is displayed in the LiveUpdate logs:

Failed to create LiveUpdate staging directory
""C:\ProgramData\Symantec\CCS\LiveUpdateStaging"" :
System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Symantec\CCS\LiveUpdateStaging' is denied.

The LiveUpdate logs are located in the following directory:

%allusersprofile%\Symantec.Liveupdate\log.liveupdate

Resolution

If the user does not have the Write access to the LiveUpdate staging directory path, the user cannot copy the downloaded SCU 2014-4 updates to the LiveUpdate staging area. The LiveUpdate staging area is present at the following default location:

%allusersprofile%\Symantec\CCS\LiveUpdateStaging

To download the SCU 2014-4 using the LiveUpdate feature, assign Write permission to the logged in user to the %allusersprofile%\Symantec\CCS\ directory. After you assign the required permission, the next LiveUpdate will be successful.