When Creating an Incident - Error Message "This Site is Not Secure"

Products

• ServiceDesk

Issue/Introduction

When creating an incident, the customer gets an error screen, rather than the screen to enter the incident.

Error Message "This Site is Not Secure"

Environment

Servicedesk 8.1

Cause

Incorrect URL reference in the Service Catalog

Resolution

The reference needs to be changed in the service catalog.

1. Click on Admin>Service Catalog Settings

2. Go to the correct category where the failing reference is

3.  Find the entry and click the gear icon on the right side

4. Click Edit Form

5.  Change the URL reference at the top of the page.  It should be something like:

/SD.IncidentManagementSimple.SubtaskTemplates

NOT

Https://servername.domain/SD.IncidentManagementSimple.SubtaskTemplates

6. Click Save