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Unable to add SMP and Site Server on Internet Gateway Manager

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Article ID: 174115

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Updated On:

Products

IT Management Suite

Issue/Introduction

CEM agents are unable to communicate over Internet. We receive error in logs, when we try to remove and re-add the SMP and Site Server in Internet Gateway Manager .

Could not load file or assembly 'PowerLeech, Version=1.0.0.0, Culture=neutral, PublicKeyToken=012b62721be4aeeb' or one of its dependencies. The system cannot find the file specified.
   at __Powereason_66429016.Trampoline_66429032(Uri )
   at System.Net.WebClient.DownloadString(Uri address)
   at InternetGtwMngr.ServerDetails.GetServerCertificateData(String option, Dictionary`2& certMap, Boolean& updateReportingCert)

Cause

Powershell protection is enabled on Cyberreason.

Environment

ITMS 8.1 RU7

Resolution

Disable/Uninstall powershell protection in cyberreason on the Internet Gateway Server.