Users are being logged as "No user" or are getting certain policy blocks as "Unauthenticated" when they should be allowed access when authenticated.
There are many potential causes for users to be unauthenticated which may not be directly related to Web Security Service (WSS). Common causes of authentication failure include, but are not limited to:
Gather the following information to provide in a support case:
NOTE: You may be asked to gather further data and information for troubleshooting purposes.