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Stop and Start services for Cloud Data Protection

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Article ID: 174073

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Updated On:

Products

CDP for ServiceNow CDP for Salesforce CDP for Xactly CDP Communication Server CDP for Oracle Sales Cloud CDP for Oracle CRM On Demand CDP Policy Builder CDP for Yammer CDP Integration Server

Issue/Introduction

The purpose of this article is to outline the proper procedure to stop/start Cloud Data Protection (CDP) services in a single or multi-node environment.

Resolution

Starting services in the correct order is critical to allow all components to join the cluster successfully.

Starting services:

service cassandra start (version 4.13.2 or higher)
service apprtx_clustermgr start (version 4.12.6 or older)
service apprtx_server start
service apprtx_mc start
service apprtx_intserver start
service apprtx_comm_server start

Stopping services:

service apprtx_comm_server stop
service apprtx_intserver stop
service apprtx_mc stop
service apprtx_server stop
service apprtx_clustermgr stop (version 4.12.6 or older)
service cassandra stop (version 4.13.2 or higher)

Note: In a multi-node environment, fully bring up node 1 (primary server) before starting the services on the 2nd or 3rd etc... nodes.