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Endpoint Protection clients fail to communicate with Manager with associated invalid IP address errors

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Article ID: 174052

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Updated On:

Products

Endpoint Protection

Issue/Introduction

14.x Symantec Endpoint Protection (SEP) clients deployed to an environment in which they are then managed by a 12.1.x SEP Manager result in multiple "Unexpected Server Error" notifications.

scm-server logs:

2019-02-05 14:53:59.922 THREAD 167639 WARNING: AgentLastCheckInTask invalid IP in line: [TRUNCATED]
2019-02-05 14:55:40.226 THREAD 77 SEVERE: 
java.lang.NumberFormatException: This is not an valid IP address.

at com.sygate.scm.util.Utility.getIpLong(Utility.java:530)
at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.registerComputer(AgentRegisterHandler.java:958)
at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.agentRegister(AgentRegisterHandler.java:349)
at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.handleRegistrationRequest(AgentRegisterHandler.java:300)
at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.handleAction(AgentRegisterHandler.java:204)
at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleRequest(AgentRequestHandler.java:90)
at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleAction(AgentRequestHandler.java:130)
at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleRequest(AgentRequestHandler.java:90)
at com.sygate.scm.server.servlet.AgentServlet.doPost(AgentServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:82)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

Environment

Microsoft Windows
14.x Endpoint Protection clients
12.1.x Endpoint Protection Manager

Resolution

14.x clients cannot communicate with a 12.1.x SEP Manager, nor is this configuration supported. Thus the newer SEP clients should be either pointed to a SEP Manager that matches or exceeds the client version or the 12.1.x SEP Manager should be upgraded to match or exceed the SEP client version.